At NE Hub, we appreciate your trust in our products. Starting 26-11-2023 , our return policy has been adjusted. We will no longer process returns for products damaged during transit.
In the rare instance of receiving an expired product, please notify us within 1 day of receiving the order.
Include images clearly showing the expiration date for prompt resolution.
How to Initiate a Product-Related Return:
Contact Customer Service:
Email our customer service team at [email protected] to initiate the return process.
Provide Details:
Clearly state the reason for return, specifying whether it’s due to an expired product.
Submit Supporting Images:
Attach clear photos of the expired product, clearly showing the expiration date.
Return Process:
Once your return request is received, our team will guide you through the necessary steps to facilitate a swift return and replacement process for expired products. We value your understanding and continued support. Thank you for choosing NE Hub for your Northeastern product needs.
Refund Process :
Once verified and upon receiving the returned products, we initiate the refund process within 1-7 days, excluding holidays, through the respective bank.
