At NE Hub, our aim is to provide you with the best shopping experience. However, there are times when we may have to cancel an order. This page outlines our cancellation policy and the steps we take in such scenarios.
Why Was My Order Cancelled?
Your order may be cancelled due to one of the following reasons:
Delivery Area Not Covered: We currently deliver to a wide range of areas, but there are some locations we’re unable to reach. If your order falls into an area we do not service, we will have to cancel it.
Out of Stock: Occasionally, items you’ve ordered might be out of stock. In such cases, we will have to cancel your order. We’re constantly updating our stock to prevent these situations.
Notification of Cancellation
If your order is cancelled, you will receive a notification via email. This email will detail the reason for cancellation and any further steps you may need to take.
Refund Process
In case of a cancellation, rest assured, you will receive a full refund. The refund will be processed through the original method of payment within 7-10 business days.
Have Questions?
If you have any queries or need assistance, please contact our Customer Support Team at [insert contact details]. We are here to assist you Monday to Friday, from 9 am to 5 pm.
Frequently Asked Questions (FAQs)
Q: How will I know if my order is cancelled?
A: You will receive an email notification informing you about the cancellation and the reason behind it.
Q: Can I reorder an item that was out of stock?
A: Yes, once the item is back in stock, you can place a new order.
Q: How long does it take to receive a refund?
A: Refunds are processed within 7-10 business days.
